We'll provide you with free replacements for any damaged items in your order. This guarantee stands for 1 year from the original purchase date, and allows you to request up to 2 replacements during this time. If you do not choose our TEARGUARD GUARANTEE, You will be required to pay replacement shipping for each exchange. REPLACEMENT FREIGHT
To qualify for a replacement, you need to provide:
Photo proof of the damaged toy
Confirmation that the TearGuard Guarantee was included in your order
The items requested for replacement must match those from the original order
For any queries or to initiate a replacement claim, just get in touch with our friendly support team at firstname.lastname@example.org.
If you find it's not the right fit, simply send it back within 30 days for a fast, hassle-free refund. We offer a 30-day money-back guarantee, so you have 30 days after receiving your item to ask for a return.
To start a return, reach out to us at email@example.com. If your return gets the go-ahead, we'll send you the necessary return instructions. Please note, items sent back to us without initiating a return request will not be accepted.
For a successful return, your item must be in its original, undamaged condition. You'll also need to provide:
The original packaging
Your order number
Depending on the refund reason, customers might need to cover the costs of returning the goods to our warehouse. We'll consider a range of factors when making this decision, which will ultimately be at Antarcking discretion. For any questions about returns, just email us at firstname.lastname@example.org.
GOT QUESTIONS ABOUT OUR GUARANTEE?
Orders can be cancelled by reaching out to our support via email. Please note, orders that have already been shipped cannot be cancelled.
Damage and Issues
Inspect your order upon arrival and let us know immediately if you've received a defective or damaged item, or if something's wrong with your order. We'll then evaluate the issue and make it right.
To ensure you get the item you want, first return the item you have. Once the return gets approved, you can make a new purchase for the desired item.
After we receive and inspect your returned item, we'll let you know about the approval status of your refund. If approved, the refund will be processed automatically via your original payment method. Keep in mind, it might take some time for your bank or credit card company to process and post the refund.